Returns Policy
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| Notice - transactions will be processed through our parent business account - PipersEnterprises.com |
Bonnie Bonnets
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Please read below for our policy on returning items-
Regardless of the circumstances, please contact us as soon as possible, so we can help
rectify the situation - we can help with determining the most cost-effective way to get
the items returned.
- items to be returned must be accompanied by an 'RMA' (clever acronym for Returned
Merchandise Authorization) Number. You cannot not just make this number up - we have to give it
to you.
- if one of our products comes to you as defective, the wrong color, the wrong size or is clearly an
'oops' on our part, please contact us immediately for the procedure to get the item exchanged or
your purchase refunded.
- if the 'oops' was not our fault, we will still gladly accept the return of the item(s) for exchange or
refund, but you will be responsible for the cost of shipping it back to us.
- note- the above policy does not apply to custom-ordered and/or custom-made products
and apparel; we will do our best to help resolve problems, but we make no assurances
beyond that.
- all items must be returned to us within 14 days of receipt - no exceptions
- please take as much care in the re-packaging of an item for return, as you expected of us when
we sent it to you.
Regardless of the circumstances, please contact us as soon as possible, so we can help
rectify the situation - we can help with determining the most cost-effective way to get
the items returned.